fees

Fees FOR VIDEO AND PHONE CONSULTATIONS

Eligibility for Medicare benefits (rebates) for video consultations and phone consultations

Eligibility for Medicare benefits for video services and phone services requires the patient to have an existing and continuing relationship with the GP who provides the service. This relationship is defined as the patient having had at least one face-to-face in-person consultation in the previous 12 months with the GP, or with another GP at the GP’s practice.

There are five exemptions to the requirement for an existing and continuing relationship with the GP providing the service:

  1. homeless people;

  2. children under the age of 12 months;

  3. patients at an Aboriginal Medical Service or Aboriginal Community Controlled Health Service;

  4. people living under Stage 3 or Stage 4 restrictions in Victoria;

  5. patients receiving an urgent after-hours service.

If you have not seen a GP at Elwood Family Clinic within the previous 12 months, and you do not meet any of the exemption criteria, then you are not eligible for Medicare benefits for a video consultation or phone consultation with Dr Baird. You can still have a video consultation or phone consultation with Dr Baird. However, as Medicare benefits do not apply, you cannot be bulk-billed, and you will not get a Medicare rebate on the fee for the consultation ($85 (standard), $135 (long)). This means that you will be 'out of pocket' for the full amount of the fee.


Please note, that with effect from 8 November 2020, the lockdown exemption no longer applies for Melbourne residents.



Video and phone consultations are bulk-billed for some patients.

There are no out-of-pocket costs for a bulk-billed video consultation or a bulk-billed phone consultation, provided that Medicare benefits apply to the consultation (see above).

The following video and phone consultations will be bulk-billed:

  • Mental health consultations

  • Consultations that are initiated by Dr Baird (eg for follow-up)


The fees for video consultations and phone consultations are based on the duration of the consultation

For consultations of the same duration, the fee for a video consultation and the fee for a phone consultation are the same.

  • The fee for a video consultation of up to 20 minutes is $85 (Level B consultation; the Medicare rebate is $38.75).

  • The fee for a video consultation of at least 20 minutes and up to 30 minutes is $135 (Level C consultation; the Medicare rebate is $75.05).

  • The fee for a video consultation of at least 30 minutes and up to 40 minutes is $135 (Level C consultation; the Medicare rebate is $75.05).

Fees for video consultations of over 40 minutes are available from Reception.


  • The fee for a phone consultation of up to 20 minutes is $85 (Level B consultation; the Medicare rebate is $38.75).

  • The fee for a phone consultation of at least 20 minutes and up to 30 minutes is $135 (Level C consultation; the Medicare rebate is $75.05).

  • The fee for a phone consultation of at least 30 minutes and up to 40 minutes is $135 (Level C consultation; the Medicare rebate is $75.05).

Fees for phone consultations of over 40 minutes are available from Reception.

Medicare rebates are higher for after-hours face-to-face attendance consultations at the Clinic. However, Medicare rebates are not higher for after-hours telehealth consultations (including video consultations and phone consultations).


payment for video consultations and phone consultations

When your video consultation or phone consultation has finished, please phone Elwood Family Clinic (9531 6766) to make your payment for the consultation, or to confirm bulk-billing for the consultation. Elwood Family Clinic accepts over-the-phone credit card payments (all credit cards).

Fees for Ozdocsonline

$15: repeat prescriptions (per request, not for each item requested)

$15: repeat referral (per referral)

$15: Investigation results follow up (imaging and pathology)

$20: eConsult

There is no Medicare rebate for these fees.

There are no fees for sending and receiving messages through Ozdocsonline.


Fees for face-to-face consultations at the Clinic

I am not currently seeing patients for face-to-face consultations at the Clinic


Fees for referred services

As part of your assessment and treatment, I may refer you for other healthcare services, such as specialist consultations, allied health services (eg physiotherapy, podiatry), mental health services, pathology tests, and imaging tests. There are fees for these GP referred services. GPs have no control over these fees. Some of these services are eligible for a Medicare rebate, and some of these services may be bulk billed. Please discuss the fees with the service provider.

Here are some examples of referred services and the Medicare rebates for those referred services.

REFERRED SERVICE (with Mental Health Treatment Plan)

Clinical Psychologist (at least 50 minutes, MBS item 80010):

Medicare rebate = $126.50


General Psychologist (at least 50 minutes, MBS item 80110):

Medicare rebate = $86.15

MBS = 'Medicare Benefits Schedule'

* For non-GP services, the Medicare Rebate (as indicated) is 85% of the Medicare Schedule Fee.